How it works
You choose the hospital and doctor. We help with the logistics of getting there and getting through the visit.
1. Send a request
Fill in the short request form: your name, how to reach you, your dates and the kind of support you need.
The form doesn't ask for any health information, and we ask you not to include any.
Prefer not to use the form? Email hello@chinahospitalcompanion.com or WeChat: V82836599.
2. We review your request
If you gave us an email address, you'll get an automatic confirmation. We review every request personally and aim to reply within 24 hours.
If your request includes something we can't do, such as medical advice, visa matters or a guaranteed appointment, we'll tell you plainly.
3. A short check, only if needed
Sometimes we need to understand the practical shape of your visit, such as which department you're going to and whether tests are likely, to plan the day and price it accurately.
When that happens:
- we ask only by WeChat or a private call, never through this website or by email;
- we ask for your separate consent before discussing anything health-related;
- you can say no. We can still accompany you to an appointment you've arranged yourself.
4. Quote in CNY
We send a quote for the hospital companion service, in CNY. It covers our fee only. Hospital, lab, pharmacy and transport costs are paid by you directly to the provider.
5. Confirm and pay
If you accept the quote, we send the service terms and payment details. Payment is in Renminbi (CNY), typically via Alipay or WeChat Pay. Your booking is confirmed once we confirm we've received your payment.
6. Reminder before your visit
The day before, we confirm the meeting point and time, and what to bring. Hospitals usually need your passport to register, and you'll need your own way to pay hospital fees.
7. On the day
We meet you at the agreed point and help you through the visit: wayfinding, registration and queues, payment at the hospital's own counters or machines, and collecting reports or medicine when the hospital allows it.
You talk with your doctor about your health, and you make your own medical decisions.
8. After the visit
We send a short summary of the logistics only: times, and the documents handed back to you. It contains no health information. Any health details you shared by WeChat or phone are deleted within 30 days after your visit.
A few things to know
- We don't guarantee appointments. Appointment availability is set by the hospital and its official booking channels. We can't promise a specific doctor, date or time.
- We are not a medical provider and do not give medical advice.
- In an emergency, call 120. We are not an emergency service.